Custom Arrangements with Delivery across Czech Republic and Slovakia

We create bouquets that tell stories — about love, gratitude, and care. Share your story with us, and our florist will craft the perfect bouquet for your occasion.
Choose your city — and we'll contact you via WhatsApp to discuss your order details

Ordering a bouquet is easy!

Just 3 simple steps — and your bouquet is on its way

Choose your city

Just tell us where you want the flowers delivered.

01

Write to us

Our florist will ask a few questions — and create an arrangement that’s perfect for your occasion.

02

Receive your perfect bouquet

We'll beautifully package your order and deliver it on time — personally and with care.

03

Direct communication with the florist
/
Delivery right on time
/
A bouquet made especially for you
/
Choose a city and order

See What We Create

Every bouquet is unique. We carefully consider the occasion, mood, and special qualities of the person it's intended for.

Bouquets for Special Occasions

Flower Boxes

Wedding Bouquets

Balloons

Toys

About Secret Flowers

Secret Flowers was born from love for flowers and people. We believe that a bouquet is not just a beautiful gesture, but a way to express feelings when words are not enough.
Each of us has at least once received 'just a bouquet' — standard, meaningless. We decided to do things differently: to listen, feel, and create arrangements that truly mean something.
Our florists don't work from templates. They put attention, soul, and understanding into each creation — understanding what's behind the order, whether it's a declaration of love, congratulations, or an apology.
We help flowers speak...
Ask a Question

Why Choose Us?

Personal Approach
Our florists create bouquets based on your wishes, occasion, and mood
Only Fresh and Unique Flowers
We work with trusted suppliers and know where to find the freshest, most stylish and unique flowers.
Fast and Convenient
All communication through your preferred messenger in dialogue format
We're Always Close By
Physical stores and fast delivery in cities across Czech Republic and Slovakia

Our Clients

Frequently Asked Questions

We accept:
• Online card payments
• Contactless payments in offline stores
• Cash (for pickup or to courier)
• International transfers

Yes! You can specify your preferred time in the order — and we’ll do everything to deliver the bouquet on time. Important: accuracy depends on workload and city — we’ll definitely confirm the details with you.

We deliver to:
• Brno
• Ostrava
• Olomouc
• Bratislava
(and nearby areas — by arrangement)

No, we don’t have a minimum threshold — you can order a bouquet for any amount

Yes, of course! You can add delightful extras to any bouquet: a card, candle, chocolate, soft toy, or helium balloons. We’ll gladly help you create a thoughtful and stylish gift set to make your present truly special

Want to Say Something Important Without Words?

Flowers can say what’s hard to put into words. Tell us — and we’ll create a bouquet that expresses it better than words ever could.
Simply choose your city and write to us...
Choose City and Order

Privacy and Cookie Policy

Effective Date: July 1, 2025
Last Updated: June 27, 2025

1. Introduction

Welcome to SecretFlowers.eu (hereinafter “we”, “our website”, “company”). This Privacy and Cookie Policy explains how we collect, use, store and protect your personal data and how we use cookies on our website.

We provide flower delivery services in the Czech Republic through ARGYN cz s.r.o and in the Slovak Republic through SF Flowers s.r.o.

This policy applies in accordance with the General Data Protection Regulation (GDPR) and the legislation of the Czech Republic and Slovak Republic.

By using our website and services, you agree to the terms of this policy.


PART I. PERSONAL DATA PROTECTION

2. What personal data we collect

2.1 Data you provide to us:

  • Contact information: name, phone number, email address
  • Delivery address: complete address for flower delivery
  • Recipient information: recipient’s name, contact details
  • Order details: flower preferences, special wishes, messages for bouquets
  • Communications: messages in WhatsApp, Telegram or other communication channels

2.2 Data collected automatically:

  • Technical data: IP address, browser type, operating system
  • Behavioral data: website pages, visit time, referral source
  • Device data: device type, screen resolution, language settings
Processing purpose Data categories Legal basis (GDPR)
Order processing Contact details, delivery address, order details Contract performance (Art. 6(1)(b))
Flower delivery Delivery address, contact details Contract performance (Art. 6(1)(b))
Customer communication Contact details, communication history Contract performance (Art. 6(1)(b))
Service improvement Behavioral data, reviews Legitimate interest (Art. 6(1)(f))
Marketing Contact details Consent (Art. 6(1)(a))
Website analytics Technical data, behavioral data Consent (Art. 6(1)(a))

4. Data sharing with third parties

4.1 Delivery partners:

We share necessary data with courier services and partners for delivering your orders:

  • Data: recipient’s name, delivery address, contact phone
  • Purpose: ensuring delivery
  • Legal basis: contract performance

4.2 Technical service providers:

  • Website hosting: for ensuring website operation
  • Analytics services: Google Analytics, Google Search Console

4.3 Sharing conditions:

  • Sharing occurs only to the extent necessary for service provision
  • All partners are obligated to ensure appropriate level of data protection
  • Appropriate data processing agreements are concluded

5. International data transfers

When using Google Analytics services, data may be transferred to the USA based on:

  • European Commission adequacy decision on data protection
  • EU standard contractual clauses
  • Google’s certification under EU-US Data Privacy Framework

6. Personal data retention periods

Data category Retention period Justification
Order data 5 years after order completion Tax and commercial law
Contact details Until consent withdrawal or 3 years of inactivity Maintaining customer relationships
Analytics data 26 months Standard Google Analytics settings
Communication data 2 years Dispute resolution and service improvement

7. Your rights regarding personal data

7.1 Rights under GDPR:

Right of access (Art. 15) — obtain confirmation of processing your data and their copy

Right to rectification (Art. 16) — correct inaccurate or incomplete data

Right to erasure (Art. 17) — delete your personal data under certain conditions

Right to restriction of processing (Art. 18) — restrict processing in certain cases

Right to data portability (Art. 20) — obtain data in machine-readable format

Right to object (Art. 21) — object to processing based on legitimate interest

Right to withdraw consent — withdraw consent at any time

7.2 How to exercise rights:

  • Send request to info@secretflowers.cz
  • We will respond within 1 month
  • Additional information may be required for identity verification

8. Personal data security

We apply modern technical and organizational security measures:

Technical measures:

  • Data encryption during transmission (SSL/TLS)
  • Secure servers and databases
  • Regular security system updates
  • Restricted access to personal data

Organizational measures:

  • Employee training in data protection principles
  • Regular security audits
  • Incident response procedures
  • Confidentiality agreements with employees

PART II. COOKIE USAGE

9. What are cookies

Cookies are small text files that are stored on your device when you visit our website. They help us improve website functionality and your user experience.

Types of cookies:

  • Session cookies — deleted when browser is closed
  • Persistent cookies — remain on device for specified time

10.1 Technically necessary cookies

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR)
Retention period: Until session termination or 24 hours
Purpose:

  • Ensuring basic website functions operation
  • Security and protection against attacks
  • Preserving language settings
  • Contact forms functionality

These cookies are essential for website operation and do not require your consent.

10.2 Analytics cookies

Legal basis: Consent (Art. 6(1)(a) GDPR)
Retention period: up to 26 months
Purpose:

  • Website traffic analysis
  • Understanding user behavior
  • Improving content and navigation
  • Website performance optimization

Services used:

  • Google Analytics 4 — web analytics
  • Google Search Console — search performance analysis

11. Third-party cookies

Google LLC (USA)

On our website you can:

  • Accept all cookies
  • Reject optional cookies
  • Set cookie categories individually
  • Change settings at any time

[Link to consent management panel will be here]

12.2 Browser settings

You can also manage cookies through browser settings:

Google Chrome:

  1. Settings → Privacy and security → Cookies
  2. Select desired parameters

Mozilla Firefox:

  1. Settings → Privacy and security → Cookies
  2. Configure parameters according to your preferences

Safari:

  1. Settings → Privacy → Cookies
  2. Choose protection level

Microsoft Edge:

  1. Settings → Site permissions → Cookies
  2. Manage permissions

Warning: Disabling technically necessary cookies may disrupt website functionality.


PART III. GENERAL PROVISIONS

13. Data security breaches

In case of personal data security breach:

  • We will notify supervisory authority within 72 hours
  • We will notify affected individuals if breach creates high risk
  • We will take measures to remedy breach and prevent recurrence

14. Policy changes

We may update this policy to reflect:

  • Changes in legislation
  • New technologies and services
  • Changes in our activities

For substantial changes:

  • We will publish updated version on website
  • We will notify you by email (if we have your contacts)
  • We will update last change date

15. Contact information

15.1 Data controllers:

Czech Republic:
ARGYN cz s.r.o
Company ID (IČO): 19892811
Tax ID (DIČ): CZ19892811
Address: Příkop 843/4, Brno 60200, Czech Republic

Slovak Republic:
SF Flowers s.r.o
Company ID (IČO): 56522932
Tax ID (DIČ): 2122362880
Address: Námestie 1.mája 8062/11, 811 06 Bratislava – mestská časť Staré Mesto, Slovak Republic

15.2 Data protection contacts:

Email: info@secretflowers.cz
Phone: +420 123 456 789
WhatsApp: (as indicated on website for orders)

15.3 Supervisory authorities:

Czech Republic:
Office for Personal Data Protection (ÚOOÚ)
Address: Pplk. Sochora 27, 170 00 Praha 7
Email: posta@uoou.cz
Phone: +420 234 665 111
Website: https://www.uoou.cz

Slovak Republic:
Office for Personal Data Protection of the Slovak Republic
Address: Hraničná 12, 820 07 Bratislava
Email: statny.dozor@pdp.gov.sk
Phone: +421 2 32 31 32 14
Website: https://dataprotection.gov.sk

16. Applicable law and jurisdiction

This policy is governed by:

  • General Data Protection Regulation (GDPR)
  • Czech Republic legislation for operations in Czech Republic
  • Slovak Republic legislation for operations in Slovak Republic

Disputes are subject to resolution by competent courts of respective jurisdictions.


This policy applies to all language versions of SecretFlowers.eu website and relates to flower delivery services in the Czech Republic and Slovak Republic.

Last updated: June 27, 2025

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We will redirect you to WhatsApp to discuss the bouquet with a florist